Returns & Refunds Policy

This policy explains how returns and refunds are handled for orders placed on uvqvisiontech.com.

This policy is provided by Beijing Zidongcheng Technology Co., Ltd. (UVQ Vision Tech).

Eligibility for Returns

For standard, non-customized products, you should contact UVQ within 14 calendar days after receiving the product to request a return.

A return must be authorized by UVQ before the product is sent back. Please contact sales@uvqvisiontech.com with your order details and the reason for the return, and wait for return authorization and instructions.

This is not an unconditional right to return. Return eligibility is subject to the conditions described in this policy.

Return Authorization

Please do not send products back before contacting us. To request a return, contact sales@uvqvisiontech.com with your order details and the reason for the return. UVQ will provide return authorization and return instructions.

The return address will be provided by UVQ as part of the return authorization instructions. Customers should not send products to any address before receiving those instructions.

Product Condition

For reasons other than a confirmed manufacturing defect, if a product has been clearly used, is damaged, is missing accessories or packaging, or its condition otherwise affects resale, UVQ may refuse an ordinary return if the product condition materially affects its ability to be resold.

Confirmed manufacturing defects and incorrect items are not subject to this ordinary resale-condition restriction.

Non-Returnable and Customized Orders

Customized, OEM, ODM, private-label and custom packaging orders made to customer requirements are generally non-returnable and non-refundable once production has been confirmed or customization has begun.

Exceptions to this are:

• a confirmed manufacturing defect
• a product that materially differs from the mutually confirmed written specification
• an incorrect product caused by UVQ

Return Shipping

UVQ bears reasonable return shipping costs where UVQ shipped the wrong product, or where a manufacturing defect attributable to UVQ is confirmed.

The customer bears return shipping costs where the return is for a buyer-caused reason, such as a change of mind or ordering the wrong item.

UVQ does not currently apply a fixed restocking fee.

Inspection After Return

Returned products are inspected after they are received. The outcome depends on the condition of the product and on whether the reason for the return is covered by this policy. UVQ confirms the applicable resolution after reviewing the product and the order information.

Refund Processing

For an approved refund, UVQ will initiate the approved refund within 7 business days after the returned product has been received and any necessary inspection has been completed.

The time taken by banks, telegraphic transfers, intermediary banks or the customer’s bank to make the funds available is not controlled by UVQ.

Refunds are processed through a payment channel appropriate to the original order. Where a T/T cross-border refund involves bank charges or currency conversion, UVQ does not set a fixed charge, and the applicable handling is confirmed with the customer based on the actual bank situation.

Damaged or Incorrect Items

If your order arrives damaged, or you receive an item that is not what you ordered, contact sales@uvqvisiontech.com with your order details and photographs of the item and its packaging.

Confirmed manufacturing defects and incorrect items caused by UVQ are not subject to the ordinary resale-condition restriction in this policy, and UVQ bears reasonable return shipping costs in those cases. UVQ confirms the applicable resolution after reviewing the product and the order information.

Contact UVQ

Email: sales@uvqvisiontech.com